Cancellation rights

1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

2 If you wish to cancel you must return the goods and ZAERNA must first be informed via info@zaerna.com. We will then inform you which appropriate return address to use. If you wish to return any goods (other than for a warranty claim), please ensure that they are well packed and returned, unused and in their original condition, within 7 days of receipt. Please quote your customer reference number and invoice or transaction number. All returns must be organised by you and must include appropriate insurance, tracking data and delivery costs. This ensures that all returns are handled in a proper manner and are traceable. After we received the goods we will inspect them and then return the cost of goods to the original purchaser.
We regret that we are unable to refund any transaction costs that we have incurred in shipping your order or when refunding VAT. This specifically includes transaction charges that can reach up to 5% when paying with a credit card as well as bank charges. We are also unable to refund any cost that you have incurred in returning the unwanted item to us.
We reserve the right to charge a handling and restocking charge of 25% on items which are returned if they were ordered in error or are no longer required by the Buyer.
We will not refund or exchange an item when a product has been specially ordered for you. Any statutory Consumer rights are unaffected by this Agreement.

3 If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to ZAERNA as specified above as soon as possible.

4 All refunds following your cancellation and the return of the goods to us will be credited to your credit card account as soon as possible and in any event within 30 days of the return of the goods to us.

5 If you do not return the goods as specified above or do not pay the costs of return, we will be entitled to deduct the direct costs of recovering the goods or other expenses incurred from the amount to be credited to you.

6 You will be credited (to your credit card account) for the costs incurred in returning faulty goods.

For further information please click on Terms & Conditions .