Delivery charges

Delivery charges vary according to the type of goods ordered and cannot be refunded. Our delivery charges are set out here.


1 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

2 Delivery Rates

Germany (1-2 days)

6,66 £ DHL

Europe Zone 1 (2-3 days)

Belgium, Denmark, Greenland, Luxembourg, Netherlands, Austria, Switzerland

11,66 £ DHL

Europe Zone 2 (3-4 days)

France, Great Britain, Guernsey, Jersey, Italy

13,75 £ DHL

Europe Zone 3 (3-4 days)

Bulgaria, Czech Republic, Estonia, Finland, Ireland, Latvia, Lithuania, Norway, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Hungary

15,00 £ DHL

Europe Zone 4 (3-4 days)

Cyprus, Greece, Malta, Monaco

21,66 £ DHL

World Zone 1 (5-7 days)

Belarus, Bosnia-Herzegovina, Croatia, Egypt, Georgia, Gibraltar, Iceland, Israel, Jordan, Kazakhstan, Kuwait, Lebanon, Macedonia, Moldova, Qatar, Russia, Serbia, including Kosovo, Turkey, Ukraine

35,83 £ DHL

World Zone 2 (5-7 days)

Australia, Bahrain, Brazil, Canada, Chile, China, Hong Kong, India, Japan, New Zealand, Singapore, South Africa, South Korea, Taiwan, USA, United Arab Emirates

40,00 £ DHL

ZAERNA ships via DHL. Actual shipping charges may be adjusted due to weight and dimension of some goods shipped. We will e-mail you in such a case. Shipping and deliveries are made in accordance with the standard rules and regulations of these respective shippers. Arrival time for standard ground shipments is dependent on the distance of the package destination.
If you receive your goods in a damaged condition, please contact ZAERNA under info@zaerna.com within 48 hours of receipt of delivery.
When ordering goods from ZAERNA for delivery outside of the European Union (EU), you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges (including but not limited to customs clearance charges and duties) must be borne by you; we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.
We ship worldwide. International shipping charges by our carriers are by weight or size. Should the weight or size of your shipment cause the charges to be in excess of the standard rate, we will contact you by e-mail for your permission to ship.

3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and the courier will contact you to arrange an alternative time.

4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

For further information please click on Terms & Conditions .